Terms and Conditions

Terms and Conditions for Private Customers (B2C)


01. Ordering Process

02. Contract Conclusion

03. Contract Execution

04. Contract Text

05. Prices

06. Right of Withdrawal

  • Right of Withdrawal

  • You may withdraw your contract declaration in writing (i.e. letter, email) within 14 days using our withdrawal template (download here). The withdrawal deadline begins after receipt of this notification in writing, but not before receipt of the goods (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and not before fulfilling our obligations to inform under art. 246 para. 2 in connection with para. 1 sec. 1 and 2 EGBGB (Introductory Law to the German Civil Code) and our obligations according to para. 312e sec. 1 sentence 1 BGB (German Civil Code) in connection with article 246 para. 3 EGBGB (Introductory Law to the German Civil Code). The withdrawal period is kept by sending the withdrawal declaration. The right to withdrawal expires 1 year from the expiry of the 14-day period. A withdrawal must be sent to:

  • Consequences of Withdrawal

  • Where withdrawal applies and comes into action, the mutually received goods are returned and any accrued benefits (e.g. interest) are paid out. If you cannot or can only partially or in deteriorated condition return the goods you received from the supplier, you are obligated to compensate for the lost value. When it comes to the deterioration of the product, you only have to compensate to the extent that the deterioration is due to use beyond examining the product. „Examination“ is defined as testing and trying out the goods, as is possible and common in brick-and-mortar stores.

  • Shippable items are to be returned at our risk. You have to bear the shipping cost. Non-shippable orders will be collected at your place.

  • Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you upon sending your contract withdrawal or returning the goods, for us with their reception.

  • End of Withdrawal Declaration

  • Exceptions

  • The right of withdrawl does not a apply,

  • - where the customer is a business according to para. 14 of the German Civil Code (BGB) and acted as a business (company or self-employed) in the conclusion of the contract;

  • - for distance contracts for the supply of goods which are manufactured according to customer specifications,

  • - for distance contracts for the supply of goods, which are clearly tailored to personal needs.

07. Costs agreement in case of withdrawal

08. Warranty and Liability

09. Retention of Ownership

10. Final Provisions